Beauty Day spa Industry
VICTOR LEE, College of Information Systems LIU XUANYI, Lee Kong Chian College of Business FELICIA NG, Lee Kong Chian College of Organization NELSON LEE, Lee Kong Chian School of Business FONG JIAN LIN THE WRITER, School of Economics This paper is exploring ethical concerns in the Splendor Spa industry. We will examine and analyse problems based on the perspective of businesses, govt and society before put into effect a posture and propose viable tips. The three honest issues discovered are: 1) Failure to share with customers of compromised top quality when prices are lowered; 2) Hard selling core treatment; 3) Slimming treatments and their placebo effect. not under the immediate watch of government, other than a business license and license to operate machines carrying risks4. We should point out -- the hot tub associations (SWAS and SAS) are business groups, not really regulators; and the NGO, CIRCUMSTANCE, processes client complaints. The latter approaches dealer for promises and also advises on settlement. CASE and other commerce groups only have sanction powers over members of their accreditation plans, such as the day spa and wellness scheme5. Just 20% of all beauty gyms in Singapore are licensed under the numerous schemes of CASE, SWAS and OBSTACLE. 6 The sweetness industry is usually ranked first for CASE complaints in 20107 although some were for the similar few spas. The industry's tainted image dented consumer confidence.
There may be sectors within this differentiated industry but also in general, magnificence spas will be defined as companies providing solutions which improve one visually and along with this, therapeutic effects. Our paper's focus is on low to mid-range nonwellness gyms that provide cosmetic treatment, which range from the medically proven (e. g. Chemical Peels as well used by doctors) to kinds inadequately confirmed by studies (e. g. Topical Mesotherapy). According to a Licensing Official with the SPF Licensing Division, proprietors of beauty health spas that do not really carry out massage therapy only need to signup and obtain a business license to use a natural beauty spa1, in contrast to wellness health spas offering deep massages that require Therapeutic massage Establishment licenses2. Beauty gyms do not arrive under the purview of any kind of ministry3. Essentially, the industry's behavior is you 2
To learn more about the industry, Net forums and blogs had been searched for social perspective and concerns. Collection of published info was completed with respect to newspaper and journal content. For discipline data, we all interviewed Splendor Spas and contacted government agencies, including MOH, HSA and the Singapore Licensing Division. All of us also talked to Doctor Woffles Wu for his opinion as an specialist on the artistic services. Doctor John Chiam, a member from the 4
Refer to Appendix C1 http://www.casetrust.org.sg/FAQ/tabid/68/Default. aspx#Spa 3 Tessa Wong, " MPs concerned that beauty salons not included in banвЂќ, Straits Times, 03 21, 2008.
https://licences.business.gov.sg/SHINE/sop/WebPageHandle 3rd there’s r? p=OASIS& pn=SelectLicences& ss=FAQ& LicenceID=3578 5 http://www.case.org.sg/downloads/central/140410%20 CASESPA. pdf format 6 Jessica Lim, " The feel-bad thing about spasвЂќ, Straits Times, Apr 21, 2010. 7 http://www.case.org.sg/downloads/central/CASE%20R ecovered%20For%20Consumers%20In%202010. pdf
Singapore Medical Council of Aesthetic Medication, was consulted as well. Equally doctors had been sought not in their naming but , to get the landscapes and positions they indicate. We accumulated insight from various companies and recognized 3 with this project. They may be: Face of Man, De TouchГ© and City Lounge Face and Body Care. Face of Guy provides face and human body aesthetic treatments for men. All of us interviewed Mr. Chris Chua, co-founder and co-owner. They will operate 3 chains; Lucky Plaza; Roxy Square a couple of; and the Adelphi De TouchГ©, relocated to China Square Centre via Chinatown Point, offers facials and body system treatments, which include Topical Mesotherapy. We evaluated Marianna Color, Beauty Director. City Hall Face and Body...